How secure and reliable is shopping on FixHIV?

We have been doing this for the past 5 years, and our reputation at FixHepC can easily be checked online.

Do I get any guarantee that I will receive my medication after placing my order?

Yes, we offer full money back delivery guarantee on all orders placed on FixHIV. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. For more details about our delivery guarantee, please click here.

How long will delivery take?

Delivery time is 5 to 7 days from the time of payment completion (given delays at customs do not occur, they rarely do). The exception is most EU countries where delivery takes 10 to 14 days.

Do I need a prescription to buy medication from FixHIV?

For legal reasons, we require a prescription to ship medication to all countries. You will be asked to upload a copy on the checkout page. If you don’t have a prescription, we can help you get one online from one of our doctors, the cost is $25 USD. This service is available to most countries, please click here to learn more details about it.

Do you accept prescriptions from any country written in any language?

Yes we do, as long as it’s an official doctor’s prescription.

Which countries do you deliver to?

Please see this list of all the countries we are able to deliver to with full money back delivery guarantee.

Can you deliver medication to EU countries?

Yes, shipping to all EU Countries is available with full money back delivery guarantee, the cost is $109 USD. Please note that delivery to EU countries takes 10 to 14 days.

What is the shipping cost?

We use DHL Express Shipping and the cost is $29 USD to any country except South American countries where it costs $44 USD, and most EU countries where it costs $109 USD.

Which payment methods are accepted?

We accept online payments by credit/debit cards through the Western Union website, and we also accept bank wire transfers. To easily pay by credit/debit card through westernunion.com, simply place your medication order and choose the Western Union option on the checkout page. Instructions will be shown after placing the order, and also in your order confirmation email. Please let us know if you require any assistance by contacting us on live chat 24/7, or email : help@fixhiv.com.au

Is my information protected?

We take your privacy very seriously, do not share your information, and apply best practices to keep it safe. Please see our Privacy Policy page for more details.

Where is FixHIV based?

FixHIV is based in Gurugram, India and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC which was established back in 2014 to help patients with Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.

How do I make sure that the generic medicines that FixHIV supplies are of high quality?

We source our generic medicines from only 5 large reputable companies in India, Mylan Pharmaceuticals®, Cipla Inc.®, Hetero Drugs®, Natco Pharma®, and Emcure® because they are all authorized by the U.S. FDA to sell their generic medicines in the United States.

What is the expiration date on the medicines that FixHIV supplies?

All the medicines we supply will have at least 6 months until expiration (typically 1 to 2 years) when you receive them.

Is there a limit on the quantity of medication I can buy?

There is no limit on the quantity of medication you can buy. However, there is a limit of 3 bottles (or packs) you can buy in a single order, that’s because the international personal medication import laws allow a maximum of 3 bottles or packs per package. So if you place multiple orders, we will ship the first package right away then wait 5 days before shipping the next one.

What happens after ordering?

Within 48 hours of payment completion, you will be provided with  a tracking number to follow the progress of your shipment until it’s delivered.

Do I receive an invoice for my order?

Yes, you will receive an invoice by email.

Will I pay any taxes when I receive my medication?

Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose them, and you’re responsible for paying them if you’re in such country (they are typically quite low).