Do I get any guarantee that I will receive my medication after placing my order?

Yes, we offer full money back delivery guarantee on all orders placed on FixHIV. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. For more details about our delivery guarantee, please click here.

How long will delivery take?

Delivery time is 5 to 8 days from the time of order completion given delays at Customs do not occur (they very rarely occur).

Do I need a prescription to buy medication from FixHIV?

For legal reasons, we require a prescription to ship medication to all countries. You will be asked to upload a copy on the checkout page. If you don’t have a prescription, you can get one quickly online from one of our doctors (cost is $25 USD). This service is available to most countries. Please click here to learn more details.

Do you accept prescriptions from any country written in any language?

Yes we do, as long as it’s an official doctor’s prescription.

Which countries do you deliver to?

Please see the list of all the countries we are able to deliver to with full money back delivery guarantee.

Can you deliver medication to EU countries?

Yes, DHL express shipping to all EU Countries is available with full money back delivery guarantee, the cost is $44 USD. But please note that we require a local doctor’s prescription (our prescription service can not be used) to ship to EU countries.

Where is FixHIV based?

FixHIV is based in Hurghada, Egypt, and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC which was established back in 2014 to help patients with Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.

How secure and reliable is shopping on FixHIV?

We have been doing this for the past 5 years, and our reputation at FixHepC can easily be checked online.

Is my data protected?

We take your privacy very seriously, do not share your data, and apply best practices to keep it safe. Please see our Privacy Policy page for more details.

How do I make sure that the generic medicines that FixHIV supplies are of high quality?

We source our generic medicines from only 5 large reputable companies in India, Mylan Pharmaceuticals®, Cipla Inc.®, Hetero Drugs®, Natco Pharma®, and Emcure® because they are all authorized by the U.S. FDA to sell their generic medicines in the United States.

What is the expiration date on the medicines that FixHIV supplies?

All the medicines we supply will have at least 6 months until expiration (typically 1 to 2 years) when you receive them.

What is the shipping cost?

We use DHL Express Shipping and it costs $29 USD to any country except EU and South American countries where it costs $44 USD.

Is there a limit on the quantity of medication I can buy?

There is no limit on the quantity of medication you can buy. However, there is a limit of 3 bottles or packs you can buy in a single order, that’s because the personal medication import law allows a maximum of 3 bottles or packs per package. So if you place multiple orders, we will ship the first package right away then wait 5 days before shipping the next one.

Which payment methods are accepted?

We accept payment by Visa & Mastercard credit/debit cards.

What is the name the charge on the credit/debit card will be coming from?

Purchases on FixHIV will show on your credit/debit card statement as coming from ‘SEC FixHepC Buyers Club’.

Why are credit cards from certain countries declined?

Credit cards from a few developing countries may be declined even if the card has enough credit. This happens due to our bank’s security precautions and is out of our control. Please choose the wire transfer payment option in this case.

What exactly happens after ordering?

Within 24-48 hours of your payment clearing, you will be provided with both an invoice and a tracking number to follow the progress of your shipment.

Do I receive an invoice for my order?

Yes, you will receive an invoice.

Will I pay any taxes when I receive my medication?

Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose them, and you’re responsible for paying them if you’re in such country (they are typically quite low).