Frequently Asked Questions
We have been doing this for the past 5 years, and our reputation at FixHepC can easily be checked online.
Yes, we offer full money back delivery guarantee on all orders placed on FixHIV. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. For more details about our delivery guarantee, please click here.
We accept bank wire transfers & bitcoin. On the checkout page, you can click on either payment method to see easy instructions on how to use it. You can then choose the one more suitable for you. You will also receive these payment instructions in your order confirmation email. Please talk to our friendly live chat 24/7, or contact us by email if you require any assistance.
Delivery time is 5 to 7 days from the time of payment completion (given delays at customs do not occur, they rarely do). The exception is most EU countries where delivery takes 10 to 14 days.
For legal reasons, we require a prescription to ship medication to all countries. You will be asked to upload a copy on the checkout page. If you don’t have a prescription, we can help you get one online from one of our doctors, the cost is $25 USD. This service is available to most countries, please click here to learn more details about it.
Yes we do, as long as it’s an official doctor’s prescription.
We use DHL Express Shipping and the cost is $29 USD to any country except South American countries where it costs $44 USD, and most EU countries where it costs $99 USD.
Please see this list of all the countries we are able to deliver to with full money back delivery guarantee.
Yes, shipping to all EU Countries is available with full money back delivery guarantee, the cost is $99 USD. Please note that delivery to EU countries takes 10 to 14 days.
FixHIV is based in Gurugram, India and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC which was established back in 2014 to help patients with Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.
We source our generic medicines from only 5 large reputable companies in India, Mylan Pharmaceuticals®, Cipla Inc.®, Hetero Drugs®, Natco Pharma®, and Emcure® because they are all authorized by the U.S. FDA to sell their generic medicines in the United States.
All the medicines we supply will have at least 6 months until expiration (typically 1 to 2 years) when you receive them.
There is no limit on the quantity of medication you can buy. However, there is a limit of 3 bottles (or packs) you can buy in a single order, that’s because the international personal medication import laws allow a maximum of 3 bottles or packs per package. So if you place multiple orders, we will ship the first package right away then wait 5 days before shipping the next one.
Within 48 hours of payment completion, you will be provided with a tracking number to follow the progress of your shipment until it’s delivered.
Yes, you will receive an invoice by email.
Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose them, and you’re responsible for paying them if you’re in such country (they are typically quite low).